Frequently asked questions

Frequently asked questions

What happens when I run out of my monthly/annual usage quota?

If you are on the free plan, you need to wait until the next billing cycle or upgrade to a paid plan in order to access more quota. If you are on a paid plan and if you run out of your quota, you will be be able to use Narration Box without any disruption and you wil be charged according to our “Overage” charges mentioned in the overage table. Plus, you can always upgrade you plan if your quota is over.

Why do I need to verify again when I try to access my billing portal?

That is a step introduced by our payments processing partner Stripe for enhancing your security.

What happens to my quota when I upgrade or downgrade the subscription plan?

Your quota will be changed according to the plan you downgrade or upgrade to.

What payment methods are accepted?

As of today, Narration Box supports all debit and credit cards.

How can I upgrade my plan?

Once you are logged in to your account and are on the home screen, you can upgrade your plan by clicking on the Billing button on the left sidebar. You will be asked to verify your email as your billing info is sensitive. Once you have verified your email, you will see an Update plan button, clicking on which, will show you all the plans and option to upgrade.

How can I downgrade to the free tier?

Once you are logged in to you account and are on the home screen, you can upgrade your plan by clicking on the Billing button on the left sidebar. You will be asked to verify your email as your billing info is sensitive info. Once you have verified your email, you will see an Update plan button, clicking on which, will show you all the plans and option to upgrade.

How do I remove my payment method?

If you are on a paid plan, you need to have at least one payment method on file at any given time. If you have multiple payment methods added, you can remove one by clicking on the Billing button on the left sidebar. You will be asked to verify your email as you billing info is sensitive info. Once you have verified your email, you will see the Payment Method section where you can view and manage your payment methods.

What happens to my content after my subscription ends?

If you choose to cancel your subscription or for some reason your subscription doesn’t auto-renew and you move to the free plan, your content will not be deleted or any other changes will not be made to the content you created during your subscription was running.

What is the difference between monthly and annual subscription?

Monthly subscription is charged every month while annual subscription is charged once an year. Annual subscriptions are better because you save a whooping 20% on any plan when you choose to pay only once a year.

What happens if I do not pay when my subscription payment is due?

When your subscription is due, we will make a charge attempt on your payment method. If an attempt fails, after one week, your subscription will be cancelled. If your payment method is having any issues, you can add another or reach out to us.

What is your refund policy?

You can ask for a refund within 10 days of the start of the billing period given that you have not used more than 10% of your plan’s usage quota.

How do I add a payment method?

You can add a payment method by clicking on the Billing button on the left sidebar. You will be asked to verify your email as you billing info is sensitive info. Once you have verified your email, you will see a “Add payment method button”

Where can I find my invoice?

You can find your invoices under the “INVOICE HISTORY” section in the billing portal.

Why is my payment failing?

Payments can fail due to several reasons. The most common ones according to our payments partner are: 1. Your bank declined the payment 2. Your card has insufficient funds 3. The payment was not verified on your end. Some banks require an extra verification step. If your bank is one of them, please make sure you follow all verification steps when you are paying for the first time.

What happens when I run out of my monthly/annual usage quota?

If you are on the free plan, you need to wait until the next billing cycle or upgrade to a paid plan in order to access more quota. If you are on a paid plan and if you run out of your quota, you will be be able to use Narration Box without any disruption and you wil be charged according to our “Overage” charges mentioned in the overage table. Plus, you can always upgrade you plan if your quota is over.

Why do I need to verify again when I try to access my billing portal?

That is a step introduced by our payments processing partner Stripe for enhancing your security.

What happens to my quota when I upgrade or downgrade the subscription plan?

Your quota will be changed according to the plan you downgrade or upgrade to.

What payment methods are accepted?

As of today, Narration Box supports all debit and credit cards.

How can I upgrade my plan?

Once you are logged in to your account and are on the home screen, you can upgrade your plan by clicking on the Billing button on the left sidebar. You will be asked to verify your email as your billing info is sensitive. Once you have verified your email, you will see an Update plan button, clicking on which, will show you all the plans and option to upgrade.

How can I downgrade to the free tier?

Once you are logged in to you account and are on the home screen, you can upgrade your plan by clicking on the Billing button on the left sidebar. You will be asked to verify your email as your billing info is sensitive info. Once you have verified your email, you will see an Update plan button, clicking on which, will show you all the plans and option to upgrade.

How do I remove my payment method?

If you are on a paid plan, you need to have at least one payment method on file at any given time. If you have multiple payment methods added, you can remove one by clicking on the Billing button on the left sidebar. You will be asked to verify your email as you billing info is sensitive info. Once you have verified your email, you will see the Payment Method section where you can view and manage your payment methods.

What happens to my content after my subscription ends?

If you choose to cancel your subscription or for some reason your subscription doesn’t auto-renew and you move to the free plan, your content will not be deleted or any other changes will not be made to the content you created during your subscription was running.

What is the difference between monthly and annual subscription?

Monthly subscription is charged every month while annual subscription is charged once an year. Annual subscriptions are better because you save a whooping 20% on any plan when you choose to pay only once a year.

What happens if I do not pay when my subscription payment is due?

When your subscription is due, we will make a charge attempt on your payment method. If an attempt fails, after one week, your subscription will be cancelled. If your payment method is having any issues, you can add another or reach out to us.

What is your refund policy?

You can ask for a refund within 10 days of the start of the billing period given that you have not used more than 10% of your plan’s usage quota.

How do I add a payment method?

You can add a payment method by clicking on the Billing button on the left sidebar. You will be asked to verify your email as you billing info is sensitive info. Once you have verified your email, you will see a “Add payment method button”

Where can I find my invoice?

You can find your invoices under the “INVOICE HISTORY” section in the billing portal.

Why is my payment failing?

Payments can fail due to several reasons. The most common ones according to our payments partner are: 1. Your bank declined the payment 2. Your card has insufficient funds 3. The payment was not verified on your end. Some banks require an extra verification step. If your bank is one of them, please make sure you follow all verification steps when you are paying for the first time.

Quality voiceovers. Quality support.

Quality voiceovers. Quality support.

From individuals to enterprises across industries and sectors prefer & refer Narration Box

From individuals to enterprises across industries

and sectors prefer & refer Narration Box

"The user-interface is great. Nice and simple without too many bells and whistles. The array of voices are also good, though some are definitely better than others. With that said, you can adjust the speaking pace for each voice, which does improve the flow, making voices seem less artificial. Also, the free plan is generous."

Tom W.

Filmmaker

"Narration Box helps me to generate best speech for my project videos with the option to add tone (emotion) related effects as well as its good for voiceover."

Verified User in Marketing and Advertising

Mid-Market

"The best part I like about Narration Box is that it supports multiple languages with multiple narrators. Even in my required language, that is Hindi, 7 accents are available (4 male and 3 female). I can adjust the speaking rate and style. The output created can be saved in different formats, though i need .wav mostly."

Ravi K.

Mid-Market

"Quality of voices and ease of use made Narration Box the perfect choice for my fiction podcast The Program. It's the only voice synthesis service that knew the difference between "live frugally" and "live broadcast" and that could pronounce Mar-a-Lago."

Ivan

Creator, The program audio series

"The platform is easy to use, very intuitive, and at first glance, there are no unnecessary buttons or features. It is a positive that it allows you to import text from different sources, which saves you time and effort. A wide variety of voices and tones are available, as well as accents in different languages. Its free access is generous with features and word count."

Miguel José G.

Small-Business

"We’ve been using Narration Box for a while now, and are grateful to the team behind it! It allows us to create audio versions of our books and articles in many languages, within seconds. The generated audio sounds very natural and is almost indistinguishable from a real narrator. What an amazing service for creators, and it keeps evolving! I highly recommend it."

Reto Stuber

CEO, Stuber Media

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