If you are on the free plan, you need to wait until the next billing cycle or upgrade to a paid plan in order to access more quota. If you are on a paid plan and if you run out of your quota, you will be be able to use Narration Box without any disruption and you wil be charged according to our “Overage” charges mentioned in the overage table. Plus, you can always upgrade you plan if your quota is over.

As of today, Narration Box supports all debit and credit cards.

Once you are logged in to your account and are on the home screen, you can upgrade your plan by clicking on the Billing button on the left sidebar. You will be asked to verify your email as you billing info is sensitive. Once you have verified your email, you will see an Update plan button, clicking on which, will show you all the plans and option to upgrade.

Once you are logged in to you account and are on the home screen, you can upgrade your plan by clicking on the Billing button on the left sidebar. You will be asked to verify your email as you billing info is sensitive. Once you have verified your email, you will see an Update plan button, clicking on which, will show you all the plans and option to downgrade.

You can ask for a refund within 10 days of the start of the billing period given that you have not used more than 10% of your plan’s usage quota.

If you choose to cancel your subscription or for some reason you subscription doesn’t auto-renew and you move to the free plan, your content will not be deleted or any other changes will not be made to the content you created during your subscription was running.

Monthly subscription is charged every month while annual subscription is charged once an year. Annual subscriptions are better because you save a whooping 20% on any plan when you choose to pay only once a year.

You can add a payment method by clicking on the Billing button on the left sidebar. You will be asked to verify your email as you billing info is sensitive info. Once you have verified your email, you will see a “Add payment method button”

If you are on a paid plan, you need to have at least one payment method on file at any given time. If you have multiple payment methods added, you can remove one by clicking on the Billing button on the left sidebar. You will be asked to verify your email as you billing info is sensitive info. Once you have verified your email, you will see the Payment Method section where you can view and manage your payment methods.

When your subscription is due, we will make a charge attempt on your payment method. If an attempt fails, after one week, your subscription will be cancelled. If your payment method is having any issues, you can add another or reach out to us.

Payments can fail due to several reason. The most common ones according to our payments partner are:

1. Your bank declined the payment

2. Your card has insufficient funds

3. The payment was not verified on your end. Some banks require an extra verification step. If your bank is one of them, please make sure you follow all verification steps when you are paying for the first time.

That is a step introduced by our payments processing partner Stripe for enhancing your security.

You can find your invoices under the “INVOICE HISTORY” section in the billing portal.

Your quota will be changed according to the plan you downgrade or upgrade to.