Has PlayHT shut down?+
Yes. Meta acquired PlayAI, the company behind PlayHT, in July 2025. API partners announced the PlayHT API was being deprecated at the end of July 2025, and users reported the service closed by the end of 2025. As of October 23, 2026, the play.ht website does not load.
Can I get my PlayHT audio or voice clones back?+
Only the files you downloaded before the shutdown. Voice clones, projects, and pronunciation lists were stored on PlayHT’s servers. To keep using a cloned voice, clone it again in Narration Box from the original recordings of a voice you own or have permission to use.
Should I clone my voice from old PlayHT audio files?+
It is better to use the original human recording you cloned from, or record a new sample in the browser. A clone made from AI-generated audio copies any artifacts in it.
Can I keep using my SSML scripts?+
Paste the plain text of your script into a Narration Box project. Enbee V1 voices offer emphasis, rate, pitch, pauses, say-as, and pronunciation controls where available, so you can recreate most SSML settings. Enbee V2 voices use written style instructions and inline tags instead.
Does Narration Box have an API for apps or voice agents?+
Narration Box is built for scripted narration in the Studio and does not offer a real-time API for apps or phone agents. If that was how you used PlayHT, look at real-time API providers such as Cartesia or ElevenLabs.
How do PlayHT characters convert to Narration Box words?+
Narration Box plans are counted in words. An English word averages about 6 characters including spaces, so 100,000 characters is roughly 16,500 words, which fits within the Plus plan’s 20,000 words a month.
Is there a free plan?+
Yes. The free plan includes 1,000 words a month, the full Studio, and one voice clone, with no credit card. Free exports carry a watermark. Paid plans start at $15 a month and include commercial use.
Can I make audiobooks with Narration Box?+
Yes. The Audiobook Creator imports EPUB, PDF, or DOCX files, splits them into chapters, and lets you generate, review, and regenerate individual paragraphs. Distributor approval is never guaranteed by any tool.